Operations Quality Control Specialist

• Ensuring accuracy: Working with departments to ensure that data is consistently accurate and meets regulatory requirements.
• Is responsible for reviewing data for errors or inconsistencies, verifying the output, correcting any discrepancies, reporting errors , and establishing controls to minimize future errors.
• Is responsible for ensuring the accuracy and completeness of the data before submission from Operations to Accounting/Billing and/or Client Services.
• Maintaining consistency: Supervising and implementing processes to guarantee the consistency of the data used by the company. 
• Maintaining reliability: Ensuring the reliability of the data used by the company 
• Maintaining security: Maintaining security of the data.
• Is responsible for adhering to data integrity and security policies. Comply with data privacy standards to ensure quality control processes and procedures.
• Managing initiatives: Managing and enforcing data quality initiatives, like data acquisition, expansion, cleaning, and updating. 
• Providing advice: Giving advice on how quality systems are managed.
• Is responsible for working closely with members of operations, Client Services, Information Technology, Accounting, and Data Managers to streamline data entry processes and improve quality control procedures.  
• Measuring performance: Measuring and reporting performance against approved standards
• Setting policy standards: Often setting policy standards, operating procedures, and processes. 
• Other job duties as assigned.

• Must have a high level of confidentiality and data integrity.
• Must be able to work and collaborate in a team environment for data collection.
• Familiarity with the tools, concepts and methodologies of quality management.
• Advanced experience in Excel (working and analyzing multiple workbooks, formulas, and data collection.)
• Ability to problem-solving, analytical, root cause analysis, and critical thinking skills.

• Excellent organizational and multitasking abilities.
• Exceptional attention to detail and accuracy.
• Ability to generate and interpret detailed reports.  

• Associate’s degree or equivalent; additional qualifications in data management or related fields are a plus.
• A minimum of 3 years in Operations Quality Control is preferred.
• Advanced proficiency in excel is highly preferred
• Proven experience in fast-paced, multi-facility, or tiered-level data quality control and database management.

ABOUT PCI

Founded in 1984, Postal Center International (PCI) is a leading innovative mail, print, fulfillment, signs, promotional, packaging, and creative marketing solutions partner. With four decades of industry experience, PCI has built a strong team of subject-matter experts and a reputation for delivering client-centric, cutting-edge solutions nationwide. Our commitment to quality and client satisfaction drives everything we do, making PCI a trusted partner for reputable businesses in the marketplace. Our company’s family of brands employs over 560 associates across its headquarters in the Southeast (FL) and its facilities in the Southwest (TX), Northeast (NE), and Midwest (IN). Boasting a national footprint of over 600k square feet, PCI has annual sales of over $500 million. We proudly serve enterprise clients in diverse industries such as banking, finance, healthcare, insurance, hospitality, and government, ensuring top-tier solutions backed by extensive compliance, security, sustainability, and quality certifications. Yes, we are growing at the speed of business! Join us, and let’s move brands forward together!

WHY PCI

Joining PCI’s Powerhouse team means becoming part of not only a client-centric, but a people-centric company celebrated for its innovation, growth, and commitment to excellence. Our supportive teams and dynamic culture create an environment where everyone can thrive. Recognized for our culture, we not only lead in our industry but also invest in our people, making PCI a place where your career can advance. As a private- and minority-owned company, we pride ourselves on a diverse workforce that brings together a wealth of perspectives and talents, fostering a culture of collaboration and inclusivity. Our commitment to sustainability is evidenced by our Sustainability & Green Visionary Award, highlighting our dedication to green practices. At PCI, we offer stability and growth opportunities, ensuring our employees feel secure and valued. Our accolades, including the South Florida Business Journal’s Business of the Year Award and recognition on its Fastest Growing Companies List, reflect our thriving success and progressive work environment.

The statements above are intended to describe the general nature of the work and should not be construed as an exhaustive list of responsibilities, duties, and skills required to perform the role successfully.

Postal Center International and Original Impressions, LLC offer a comprehensive benefits package including competitive pay, health insurance, dental and vision insurance, short- and long-term disability benefits, paid time off (PTO) plus holidays and birthday day off, wellness policy, volunteering hours, opportunities for growth and development, and more. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Postal Center International and Original Impressions, LLC are equal opportunity employers that are committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Discrimination, harassment, and retaliation based on these factors are strictly prohibited in all aspects of employment.